Received my daughters grad pics uncut, in an envelop with no protection against crushing and there was coding on the picture so I have to now use a guillotine to cut it. for that price I would think they could cut it professionally, not having coding and deliver it in a more protective manner using cardboard etc. the response was hopeless....stating that they try to save paper costs, that they need the coding for their own purposes to identify the student. in todays day and age I cant believe that a company that does professional photography cannot find innovative ways to deliver protect and identify their products. never again, and I will be telling the school board how I feel about them using this company!