3 Jul, 2021 → by ClaimboUser331112
Not honoring original warranty
In 1994 I purchased a slipcovered sofa with a lifetime warranty on cushions, even from normal use. For the first few times I requested a replacement cushion, no problem. Then I was told I had a 3-year window to order a replacement, or they would not honor the warranty. Their warranty had changed for new purchases. So I requested a new cushion every 3 years even if it could've lasted a bit lbit longer longer User's recommendation: DO NOT PURCHASE FROM ARHAUS.