I have booked a ticket for my daughter ISHITA MALLIK VIDE PNR ZOJUMG from India to Toronto YYZ for 19th April 2021. I booked the ticket through Etihad customer care and paid through bank transfer. Unfortunately the flight got cancelled for travel ban and I initiated a refund on 11th April 2021. On July 11, 2021 I got to know from your customer care that You have mistaken the Account holders name as ISHITA MALLIK instead of CHANDRIMA MALLIK. I was told that you have rectified the name and refund initiated again on 11th July and I have to wait at least another 30 days for refund. Today is 11th August and till date neither I have received the money nor any communication from your end. Four months already passed and I am not getting the refund but within these four months I have purchased another 3 tickets from other airlines and due to travel ban they have got cancelled and I got my money back from all airlines except Etihad.