I bought a WD product a month ago and I've contacted WD 3 times and they wouldn't be able to help me with my situation. They also charged my account when I purchased the product and literally on the USPS tracking number, it says it has never been sent out. This is a bunch of bs. User's recommendation: Don't buy from their website, because its a complete waste of time and their customer support is legit dog poo *** garbage.