I'm very irritated that I have to call or talk to you guys yet again cause I still have not gotten my kids pictures. I've talked to someone different three times already because all I got was the ID card and someone said they will send my pictures out we paid for. And everyone that I have talked to has laughed at me and said they will send them and yet they still haven't. I'm not backing down. And I think it is very unprofessional to laugh at a customer when they are upset. And they said they'd send me an email with a code and nowhere did I get that either. I have had this problem before with another one my children and I got so fed up with talking to the very rude man I talked to that I hung up and never got her pictures either. I don't know why I have to keep calling. Why won't someone just send it. 😡