parcel sent to me not ordered by me checked with amazon eq said it was a gift . no name given. no idea who would send an elderly lady ..me.'''' a expensive hair straightener by remington. cust service would not give the name of who sent it. now am so fed up buying anything from u. just do have trust in amazon any more. was advised to dispose of it or give it away. not the help i wanted. User's recommendation: dont bother.