On the plus side I had a same day response. My initial issue was that conservatory doors had become out of alignment and difficult to shut. The repairman arrived late in the day adjusted the hinges and all seemed well. The repairman advised that the TOP hinge (of 3) would likely to need to be replaced in the future. The next morning the bottom of the door had a quarter inch gap that you could see through and would not shut or lock. I phoned customer services to request that the engineer return. I was told that their manager would call me back shortly. Hours later I had to call again to be told in abrupt, approaching rudeness, that the job was left in a satisfactory state and that the fault was the suspect hinge that was the problem and needed replacing, at a cost of over £300 + VAT. They would not listen to the fact that the problem was at the bottom of the door not the top where the suspect hinge was situated. The strong impression is that there was no intention of ensuring that the customer was satisfied at the end of the day, just getting payment. With a corporate culture that was demonstrated by my experience is that the Able Group should be avoided. User's recommendation: Avoid. Find a company that listens to customers, particularly when things are not right.