I attempted to make a purchase on March via Carter's online website. Unfortunately, the order was declined. After speaking with one of their representatives, I was to told to check with my bank and call back to escalate the issue. I checked with my bank, who assured me, there was no issue with my card. When I called Carter's, I spoke with a representative person, who responded, that my file and email was under review, and that there was nothing that he could do for me. Considering this was my first purchase with this company, this was one of the worst experiences I have ever had with an online store. In addition, told me to waiting the store to open due of Covid, and to go to the store with a baby. I filled a complaint and now in September, I still have not seen a resolution. I tried again to buy online and again I was not allowed. Again, I am losing a coupon discount and good prices in the store. This has become an extreme waste of my time. If their aim was to discourage customers from making purchases. They have employed an extremely successful tactic.