My brother was travelling to USA on August 5th 2021 and we booked an order for Forex card from Bookmyforex on August 2nd 2021(as per website any order placed before 1PM will be processed the same day).We had also paid 2% upfront to lock in the rates. But an executive from Bookmyforex called and informed they will need 7 days to get the forex card delivered. Since it was not possible to wait that long we asked him to cancel and initiate a refund for the amount paid via UPI almost 53000 for loading into the card + 1500 for locking the rates. Though executive informed he will cancel the order nothing was done from their end and we cancelled the order next day using the option provided in their website. No receipt of cancellation has been sent for tracking. As per website guidelines it states the refund will happen if via NetBanking in 5-7 business days. Since payment was done by us via UPI I assume it should be the same. But we have not received any refund till date nor a confirmation of refund. Tried reaching their customer care after a wait of 30 minutes call was answered the executive asked me to be on hold for a minute since was trying to check order status, but call was dropped without any help. Tried calling again after 45 minutes of waiting the moment the ring went it was cut abruptly. This is really a pathetic service and wasting ones time for placing belief on them. Kindly help in getting a full refund of any fees paid to Bookmyforex because all they have done is giving mental stress and holding our money without any information keeping us in the dark. Kindly don't trust their promises which they never try to keep.