Local move within California They are very non-professional. While the time of pick-up. They came about 3 hours late than the two hours window they gave. Picked up the stuff fine. Then kept it to their storage for three weeks. We kept on calling in between to ask for an update and they kept on telling different dates. Finally, our things came to us. 2 boxes were totally torn out (really? Boxes go break, really?)!! The bed's headboard came out in a weird shape from the straight line!!!!! The office chair's cushion is 70% gone (really??). To add on that we had 5 boxes less than the quote. All along the process from the pickup, we communicated that we are to reimburse for the fewer boxes as per the contract. They first said that once the stuff is picked then they will send the check. Then said, once the stuff is delivered then they will give the check. At the time of delivery, we were to pay another half so I said that I would give $52 dollars less for 5 boxes from the total. The driver said that we have to talk to the company, without having full payment, they cant deliver. So, we obliged (as there's no other option). Roberta and Karen kept on saying that they will send the check for the difference. It has been now for 6 weeks. I am following every week but they kept on promising different times. If you are stealing someone's money then stop pretending that you are trying to payout.