I contacted Greyhound to schedule an emergency bus trip. The AM and PM times got mixed up making the trip u-usable. Due to time constraints I informed Greyhound this would be a one only time trip, when they suggested I use the trip later. Things were in a hurry which led to some confusion but I cancelled the trip before it went completely though, that made no difference. I am on a tight budget and $400.00 is a major amount to me. Not to mention that Greyhound increased my emotional pain by making it impossible to get where I needed to go on time. I resent being charged $400.00 for services I'll never receive and Greyhound doing nothing on their part to help the situation. I'd like my full refund back. It is not right how Greyhound takes advantage of people in an emergency.