22 Jul, 2021 → by ClaimboUser683669
Non delivery of refrigerator that was ordered 3 months ago.
1
Placed an online order to Lowes for a refrigerator to be delivered to our summer house in Jackson's Gap Alabama. Ordered on April 28, 2021. Kept getting emails stating changes in delivery dates (three different times). Finally got the fridge delivered on June 4th. It was badly damaged and had it returned. Got a different order for another one with delivery date of June 16th. Never showed up and was never notified of a new delivery date. Called Lowes in Opelika (where it was supposed to be delivered from)and nobody knew anything. Called the delivery service and they knew nothing either. Finally got Lowes to reorder and they said they couldn't get the fridge in white but they had one in stainless if we wanted to substitute. YES! So we were given another delivery date and of course nothing showed up. Get this, they said the truck broke down and would make the delivery as soon as it was fixed. It's now July 22 and still no fridge. We've been had. Time to just cancel everything and demand a refund!