My userid is: [protected] Email is: [protected]@gmail.com Please take this is a formal request to cancel my subscription with immediate effect. I followed the subscription cancellation process on the website and reached a screen where it asked me to call a number to complete the process. I used Skype (as advised on the site) and also tried on my mobile phone but there was no one at the other end. This means it is IMPOSSIBLE for me to cancel the subscription, which the billing policy clearly states I would be able to do. Resolve this now, or I will take all possible courses of action to get any money you steal off me back.