Paid for a trip to go on May 15, 2020 for a trip to New Orleans and with all the COVID-19 problems the flight was cancelled by Southwest Airlines and they said they would refund the flight of the cost back to me within 90 days. After 90 days I called them and they said they refunded the money back to Apple Leisure Group (ALG) that is their 3rd party vendor that does the booking process. Southwest said that they would refund me the money not a 3rd party. I thought I was using Southwest Vacations and not some 3rd party that no one can get a hold of. Southwest is worthless on trying to get any answers from and the Twitter account is worthless also. They have $1, 256.94 of my money and most of it was the flight, early bird access and fees. So it was canceled on April 30, 2020 and we are now in September and still nothing. Do not use Southwest Vacations or Southwest because they do not stand behind their Company or the product (vacations) that they provide.