I scheduled and appointment to service my refrigerator, they were supposed to be come out Monday 9/14/2021 between 7am and 1pm, Case #[protected]. Nobody showed up no phone, no email letting us know they were not going to make it. My husband took the day off to be there since it was an emergency for the technician to come out and service our refrigerator since is not working. Around 1:30pm my husband called and asked where was the technician? The answer he got was "they didn't know what happened" they were going to call the technician and find out. The lady came back on the line and said "someone will be there around 8pm " same day. " if nobody shows up then just call us back tomorrow and let us know" This is very upsetting. It was NOT a free service, we were going to pay $99 for them to come out and help us out and they didn't. I should billed you guys for the day my husband took off from work to be there. I will find out the amount and bill you for the wasted day. We got this Refrigerator in 2017, We have had the geek technicians come on on numerous occasions because of the same problem. When we asked about the problem geek/best buy said if we have the same problem more than 3 times they will replace it. Well we still have the same problem and nothing has been solved. NOW they won't even come and service what we bought from them. Can you explain why? Regards, Mrs. Gutierrez