In mid-september, 2019 I started to experience serious problems receiving and making any calls on all three of my phone lines from my home. This problem occurred inside or outside of my home. I never received any signal bars on any of my phones. I called cricket and informed them of the problem and opened a work order. They said they would look into it. I called back every two weeks to check on the status. I was told that the cell tower is down and it will be repaired in a week. They told me the same lie every time I called. Finally in december after not having any service for three months I talked with a floor manager and he told me that the tower is still down and the area is in the red (that did not sound good). I told him to take me off the auto pay plan since I am not getting the service they promised me I should be getting. He told me that if I did not pay $90 a month then my service would be terminated. I could make and receive calls if I drove more than 10 miles from my house (I would be on an active working cell tower) and I also did not want to lose the three numbers I had. He left me no choice but to pay for nothing. I have contacted cricket nine additional times to date and talked with many people who all lied to me with the same lies (tower will be fixed in a week). I escalated this problem 4 times with no result. On 2/27/19 my phone rang when I was at home for the first time in 5 1/2 months. It appeared fixed. I called cricket and asked ernesto mejia to speak with a floor manager to discuss a refund. He refused to transfer me and to give me his employee id. But he offered me $25 credit for the inconvenience. Every time I called in and talked to either a supervisor or floor manager I was told that I must continue to pay $90 a month and they will give me a credit once it is fixed. They said they can only give me a one time credit. To me service is only when I can receive and make calls from home and not have to drive 10 miles to starbucks to use my phone.