I have called since my benefits stopped in 11/2020 everyday, multiple times a day with out fail, only to get a recording that says they are unavailable since 12/20. I have not received benefits, unable to certify, and no response with online contact. The issues started in 9/20 when I was asked to verify my identity and then received a couple weeks of benefits in october and then my account was flagged again as fraudulent in 12/20 and have had no way to verify or move forward. I was told I would have a opportunity to verify again and received nothing. I was able to speak to a rep in 11/20 and she could see that it was a mistake on their part and she would file a request and would not let me slip through the cracks and that was the last time I had any communication.