Update by user Oct 05, 2020 I have tried over 5 different times to make contact with OXO using the contact info they provide and have received no response. Original review posted by user Sep 04, 2020 Purchased a moderately expensive oxo coffee machine and within a few years the word definition is wearing off on water tank and the thermos that holds the coffee is wearing away in the inside and not sure what the material is and if it is toxic? I have contacted their customer service and have not received a response and have reached out a few times. User's recommendation: do not purchase oxo products.