In June 2020 an ECM vehicle damaged my 7 month old SVU causing $3000 in damage. I paid $1000 as my deductible, There is no issue as to liability or damages. As ECM is self insured it has chosen to ignore, stonewall and rebuff all efforts by my insurer (Allstate) to recover my money. I believe that by being this obdurate, ECM has shown itself to be as uninterested in the world as other large companies. Moral: do not go near an ECM vehicle; do not encourage their presence by using the company and not believe anything it says about customer service. If the company can ingore me it will ignore you.