16 months after our flight was cancelled due to Covid-19 -- and 18 months after booking -- we still have not been refunded the original amount from FlyFar. We have received very infrequent updates, customer service has been almost impossible to contact, and when we DO contact them they always pretend to transfer us to another team before claiming the team "isn't available" (or that the team works different hours than when we're calling in -- no matter how we try to call in at the time they direct us to). 16 months later and we still don't have our $1, 803 from flights that FlyFar never delivered.