I purchased in early jan over $1200 items and when I received the package, the warehouse sent me someone else's order of 2 jackets and they got mine. I returned the item immediately and had to call several times for them to be able to locate and confirm it was returned and my order was there. That was the 21st. I received the second half of my order to return it next day for refund and they never added to my account and they still haven't sent out my first large order package and everytime I try to deal with customer service - they "cannot help me", they don't have any supervisors, or managers and cannot connect me to the right departments. I still have had no updates, no information is added to my account and out $1200 dollars. I am beyond warning everyone that this is a fraud company - do not support. File immediately to the bbb, and have to file an issue with my bank to try to get my money back. I have wasted hours of my time, have stressed unconditionally, and been faced with untrained and lacking customer care.