My recently deceased wife and I have been in NS network for close to 20 yrs. I was referred by my NS primary to neurology for back pain - stenosis. Even with promises from their nurses, NS never would return my calls for appointment, The same was true in the past for my wife. Primary said go to any doctor. I went to Mayo clinic in MN and was diagnosed with stenois in back and surgery, but also was told I have gastrointestinal cancer. I'm now going to northwestern medicine soon for radiation and chemo. No sense in trying NS during Covid stonewalling. I even had to tell immediate care I thought i had covid to get some prednisone for back pain during your shutdown I had been seeing an osteopathic MD for my back with good results in NS Mt Prospect immediate care location. My three latest appointments were after Mayo trips. I have 3 recent negative covid tests in my NS epic record from Mayo. This week I answered yes to being out of state in last two weeks as usual. No problem in the past with MN. This time I waited 2 hours and the nurse came in and said I was no longer allowed visits due to MN trips. Insanity. With my frequent tests I am safer than most. I was in their rooms for 2 hours, Who is the state designator of covid travel, Illinois is just suffering more from your medical care denial. Does he even know where MN is located ? If the clinic personnel really looked MN up it must have just been changed, Before you changed the appointment questions a week ago you could not even schedule a telephone visit appointment in NS connect if you answered yes to the out of state question - total incompetence. David Cobb