This company has NO INTEGRITY. Do not order from them!!! I ordered a weeping cherry tree from them and I was very dissatisfied with its condition. I have a feeling that it is a rare occasion that the product arrives healthy. The tree arrived in a timely manner but past that, there is not much more that I can say positive about it. The tree was dry, limp and dead upon arrival. Nearly all the leaves have been eaten by a parasite of some sort (you could see the holes where they ate through the leaf). I took it out of the box and promptly watered it and placed it outside, but instead of "perking up" as FastGrowingTrees promises it will, it had instead dropped 90% of its leaves. It looked more pathetic than the Charlie Brown Christmas Tree. I thank my lucky stars that I had this sent to my house rather than to my friend as the gift I was going to give her as a memorial for her father's passing. How awful would that be to receive a dead tree for your father's passing??? On August 29th, I both called and emailed within ONE HOUR of receiving the tree - definitely within the 24-48 hrs policy that this website so much likes to tout. The memorial service for my friend's father was the following weekend (I receive the tree on a Saturday) and in my estimation if FastGrowingTrees had even BOTHERED to return either my call or email, they could have easily sent me another tree (hopefully alive). But no, they did not even contact me. On September 9th, the Tuesday following the memorial (where I had to present a different gift to my friend since FGT does not honor even their return policy), I filed a dispute with my credit card company. On that same day, I submitted a negative comment on their website reviews page. Guess what? I all the sudden received an email from FGTs asking about the tree. By that time it was too little too late, dont you think? When I wrote another comment on their review website asking why my prior comments were not published (I would never have purchased from this company if I had known that they screened negative comments... shame on me to be so naive as to think that they allowed true customer comments), I received another email saying that they didnt think they needed to publish comments from a customer who chooses not to work with them. HUH? How did my contacting you via email AND phone within ONE HOUR of receipt not met the policy of your company??? When I asked them this same question noting the dates that I called and emailed them and then the date of their response, their customer service representative, Alyson, had the unmitigated gall to lie and say that she did talk with me. This is a bald faced lie. When I responded as such she hid behind the website policy. My credit card company may or may not be able to help me fight this horrible company with terrible customer service that is obviously lacking in integrity, but I want to let anyone and everyone know that if given the opportunity you should run, not walk, away from doing business with them.