Original review updated by user Feb 11, 2021 Where to begin - Placed my order Aug 7 , 2020 with Alan's Factory Outlet ( which is whom I thought actually done the install but no they are just a dealer for Carolina Carports Inc. , problem is not with Alan's Factory Outlet , the problem is with Carolina Carports Inc. ) . Was originally told 60 days no problem this should've been a 10/6/2020 install , 9/11/2020 make my second of three payments ( first was to Alan's for the deposit ) and I'm informed " it could be a 8 to 10 week delay due to hurricanes and it's difficult to install in mud " okay I'll give you that one I live in Virginia and it was hurricane season at the time , and told to call back often to get any updates which I done about every two weeks . 10/02/2020 made my third and last payment and still got 8 to 10 week delay story , " it could be anytime in Nov " okay , I keep calling and not getting anything else than 8 to 10 weeks until 11/18/2020 and this was when I began to get irritated we're informed " we're 2 months behind on installs because we shut down for 7 sevens weeks due to Covid , we're on June &; July orders " WHAT?! and no one thought to inform your customers of this ? No email , no call , no letter , nothing but crickets . Call back 12/01/2020 and we're told " we're 5 to 6 months behind " I'm sorry but how do you go from 2 months to 5/6 months behind IN TWO WEEKS ?! So mid Jan we're informed " we're working on Aug & Sept orders " how did you get to Sept orders already ? , and repeated calls we are told we can call Alan's and ask for a refund since it had been more than 120 days and they did give us a 10% refund ( at that point we were 156 days ) . So now during this we have torn our yard up getting the site ready for this 18 x 21 carport had 17 tons of gravel delivered for a base ( which will be concrete at some point in time ) , re located the location of our drive-in gate in the privacy fence . I called Feb 9 .2021 and cancelled the order and requested a refund and the bewitch that was on the phone actually told me " well ma'am you need to be patient we're working on getting orders out as fast as we can " I'm sorry 6 months and 2 days isn't patient enough ? I told her " well after reading your reviews alot of people aren't happy with you all " she came back with " well you can't believe every thing you read on the internet can you " well you have my hard earned money for a carport but I don't have the carport now do I ? NO , and my refund will be in the form of a check in 2 to 3 weeks instead of crediting my debit card back . Avoid this company , they may have been fast for some folks but definitely not me and thanks for ruining my husbands birthday gift , so now I wait for my money and find another company for a carport . DON'T DO BUSINESS WITH THESE POEPLE !