I was routed to 7 different phone calls today to find out if we could removed an old employee from our business account. I was hung up on twice. No one helped with the credit memo questions. No one helped remove the past employee from the account. I couldn't understand 5 of the 7 people I spoke to. My suggestion to our Executive Director is that we no longer allow any of our employees to purchase from DELL. I have never had so many problems with one company in my 38 years of working for this agency. Horrible company.