Almost a year ago, I informed store manager concerning no electrical carts available. There are 2 very large Senior Mobile home parks across street and we are not able to shop at Vons. He said he would fix it. A month ago, still no working carts. Called complaint line who to store and district manager about problem. Wrong area district manager called me and not his concern. Store manager did not return my calls.Today, manager sent me a e-mail saying one cart was down and other cart is missing a motor, so no carts available. I really do not care about problems with carts, I want one working. he said he was sorry he did not respond sooner. what a terrible manager, taking close to a year to do work order. Then not returning my call for weeks and then sending me a dignostic report on shooter/ carts. He is rude, lies for close to a year and refused to take my calls. Within this past year, there was a damaged cart that i attempted to use. cart would start then move 6 ft. The stop. I wait about 4 minutes and start for a short distance. The cart stopped in middle of main road to entrance with cars waiting, honking and other customers helping me walk to my car. NO MORE. I am so done. Never worked so hard to shop at a store. manager wins, but Von loses.