NTB and Tire Kingdom: Your company no longer will have our business and I will make it my mission during this time I am home to write on EVERY veteran site, EVERY Caregiver site, EVERY Social Media site what was done to my husband by your company. In this time of Global pandemic, the WORLD needs to see how EVERY company treats their customers. Because we all have a CHOICE in where we take our business ESPECIALLY in times of crisis and Uncertainty, I am certain of ONE thing: we will NOT be using your company EVER AGAIN. How can your company throw on a late payment and reduce my husbands credit over a payment that is 4 days past the due date? Does your company NOT have a grace period anymore? Or in this time of financial panic and uncertainty, did your company executives decide to prioritize payments over customers in order to rake in as much money as possible when people are struggling? Classy move. My husband chose your company to care for our vehicles and has NEVER missed a payment. He is a medically retired, Combat Wounded Veteran of the US Army. In fact, when you check his payment record you will find that he has paid the card off in its entirety once already and hasnt missed a single payment since he used it to put a full set of four tires on his truck. In fact, you will see that he always overpaid what was due in the billing cycle. Now, your company has decided to add a late payment fee to his account and decrease his credit limit by over $400. He has never had a late payment fee before and has always paid after the due date since he gets his retirement check on the first of every month. He has requested that your company change his payment day to after the first of the month in the past but was told that it couldnt be changed. He was also told that there was a grace period for late payments of 7 days which he was fine with since the billing date for his account was the 27th of each month. There was never a problem with this arrangement until now. Now it seems that in this time of financial crisis and the crashing of the markets, your company is engaging in very unethical business practices regarding customer payments. It seems that your company only cares about the bottom line and not the service or care of your loyal customers. In a global pandemic, when tough choices have to be made, your company will not be the top choice when it comes between deciding to pay for tires or food or rent. My husband was told that there would be a hard pull on his credit report to see if we can get that credit limit raised back up for ya. Really? Another credit check? You have his payment records and history right in front of you and then you have to pull his credit again? Reprehensible. You have lost a loyal, paying customer because we have decided to not do business with a company that chooses to take advantage of a crisis to punish its customers with late fees and reduced credit limits in order to gain a $28 late fee. Instead, he decided to close his account permanently because he wont deal with a company that treats customers, especially veterans, with disregard and lack of compassion for the situation we are ALL in currently. Shame on you, NTB and Tire Kingdom. You have lost a customer for life and I will be sharing this situation with all our veteran friends, the veteran community and the caregiver community in order to shed light on your sketchy business practices. User's recommendation: use other companies with ethics that don't take advantage of pandemic outbreaks.