I am a hilton fan. I admire Conrad Hilton and his vision for hospitality. I have spoken highly of the hhonors rewards program for years and recommended to many of my friends and co-workers to switch to the Hilton family of hotels. I now have to reconsider my loyalty... While trying to book at stay for one night I found 5 different hotels in 4 different cities (all possible stoping points for the night) that would not allow me to use my points for a "standard room" even though I received confirmation from one hotel that 25 rooms were available. The response was only rooms with one king bed are available for reward stays. I guess the Hilton family doesn't want families staying in there hotels, only singles and couples should be rewarded for their loyalty to Hilton (I have nothing against singles or couples, I was each for a season in life.) When speaking with Hilton Honors reservations about their "no excemptions, no fine print, " the response was it is up to the hotel to determine available rooms for reward bookings. There is "no fine print" simply because the do not print it. It certainly is not "that simple." My hours on the phone with hhonors and individual hotels proves that. If there is no accountability for the advertising of hhonors, the term false advertising should be stricken from our vocabulary. I hope Hilton comes through on this as I still believe in the vision Conrad had many years ago and I would hate for his legacy to be tarnished even greater. This would be a great experience for one of the Hilton's on undercover boss - to help them realize how far their company continues to drift from its original greatness.