My elderly parents received a voucher for Christmas and have tried booking a steam train ride in July. As they received no update or confirmation of the booking they asked me to investigate. I have tried calling but no dialing tone, I have emailed on numerous occasions and had no reply and have tried the online chat but this is closed. I would really like to speak to someone regarding this booking. We need confirmation regarding this booking, which I feel is a justified request. If there are no numbers to call, no online chat and no reply to emails, I am unsure how we make contact. Totally disgraceful service.