I had a brief chat with the Manager, Stuart Turner outside the establishment: HEAVEN around 1am on Wednesday 18. I discussed with him the security staff outside "Heaven" and their unprofessional and undiagnosed approach towards my friend. I found his way of belittling my statements and arguments just as bias, unregarding and injust as that of his recruitment. I would like to further stress the essential customer service his staff lacked - the system in place outside was hazardous and lacked communication between staff. They are not working alone. They are a team, and they should respect that while working. I recall him trying to spin our conversation in circles when he told me to talk to the security (who had told me to talk to him), and I replied that they're trying to do their job. He then said "I thought you just said they aren't doing their job" I found this immature and unnecessary - obviously I was complaining but that doesn't mean that I should make their job - that they are struggling to do properly already - any harder. I do realise I am not the target demographic for the establishment, but narrow-fields are very hard path to tread on (or shall we say trade on, from a business perspective?) Mr Turner expressed (in a very lasse-faire style) that he would not be issuing me with a refund. I don't feel that I should allow him to lavish in my £6 spent on a college discounted ticket. I also don't believe he has the desire to even re-train, re-educate or even assess my complaint, but I have poised it to him nonetheless. The dangerous format of their access points atleast needs to be addressed by a higher force - and if I did not recieve a satisfactory reply (after my inital email demanding an apology) I would be taking my complaint to the relating authorities.