I didn't have a good experience with activity superstore. First of all, my SPA booking with a Beauty salon was not accepted as they are not taking booking. Customer Service suggested me to exchange to a different activity, but they are either too far or no suitable treatment is available. I then requested a refund, but my request was refused in despite that the reasons I explained in three emails sent to them. My understanding is if a service or product is not available, a customer should be offered an option of refund. This is not the case for Activity Superstore. The terms and conditions of Activity Superstore are only displayed on their website at the bottom of webpage on small print. Without clicking Terms and Conditions, you will not know about refund can only made within 28 days of purchase. On the voucher, it states that it expires in 180 days. It doesn't mention any terms &condition about refund, which misleads customers.