I have purchase new remote from your Airport br.near big mosque. I raised complain that that is not responding to my set box, complain no [protected]. Technician came he told me go back to them and ask for same old remote. I gone to them and they says this is universal remote and work for all devices. Without settling my issue they says your complain has been settled. I am senior citizen going here and there, calling them.but still my request is same. I pay your bills monthly. This is your duty to give me best service, whatever technical issue is That you have to sort out.not to ignore. Waiting for your response. My mobile. [protected] E mail. [protected]@hot mail.com