Since weight watchers has changed their program, my key board has trouble recognizing the letters or numbers that I type. I have to type the same letter or number several times before it is recognizable. I have contact weight watchers via telephone and internet several times with no results. I was told via internet to delete cache and or cookies from my program, none exist. I am quite tire of typing the same letter or number several times until the program can recognize what is being typed. Some how the last email was sent to Australia. Their system is dysfunctional and I am a paying customer that wants to lose a few more pounds, but the system wants to make you quit and lose the remaining pounds on your own. Please fix your system and don't ignore this complaint. Thank you. Maria Calabro