I signed up with iUniverse and the sales team was friendly and promised to always be around. But that did not happen when mistakes were made with editing and final publishing. Further more, the marketing consultant gave different information for sales and royalty reports while customers service gave something different. After a deep dive, this information is not listed on the web-site. Calling customer service is no help as they talk down to you and degrade you by referring you back to the web-site that does not have the data. Leadership does not care as contacting them will get you an email back and an apology but they go back to their habits. I want this company to provide all necessary information to the author before they sign anything. If the company holds author royalties than it needs to specify why. There is no reason why sales report is over 3 months behind. We are living in the world of high technology and on the crust of blockchain and crypto while iUniverse is stuck in the 1960s. I want customer service to be overhauled and I want to see entire leadership on the website with contact info.