My user name is tobylevel61, my email address is [protected]@yahoo.ca. When I put the game on I was missing one of my characters. Happened twice to my wife in 2 days. Linda Kilcollins. Her user name is celorca2002. Please resolve this issue. This is costing too much money. We've put hundreds of dollars into zen and I don't believe we've done anything to deserve what is happening to our accounts.