So I contacted them to help possibly get my account ban lifted. I am Master Staff Seargent Arthur. For the last 6 years I have been doing tour after tour in Afghan. I have recently returned home to find out my son had used my account and did wrong things getting it banned. I have had to make numerous attempts getting things reversed besides just this. All companies helping me out do to what has happened and thanking me for serving. I've gone thru and punished my son deeply for everything he's done and caused. I have contacted arc for same issue. The response I got back was ban was too long ago for them to do anything. I'm sorry I was serving to protect you who work there and didn't take time off to deal with this till I finally got to come home permanently. I was treated with no respect just it's been too long. I don't even care if I have to start over. I just wanted to be able to do what I loved after serving this country and the people at arc that showed no respect for what I have been through.