ORDER #WS3195407 still owed $689.48 on Mastercard; ORDER # WS3192489 still owed $132.30 on Scotia express-b105579">American Express. This was orders from August 2020. Only one rug showed up and all the rest were cancelled before they were either shipped or got here. The one rug that did show up was returned at our expense of $400. This was sent back by UPS to Rugs USA Holding 286 Prospect Plains Rd Cranbury NJ on September 22, 2020 the tracking # was 1Z29800W6804689021. We have called countless times in the last 8 months, spoken to several managers who said that we would get our refunds. At some point, on our online account they had changed the shipping to be hundreds of dollars and this was spoken about to a manager who said it was a mistake and we would get ALL our money back including the shipping (not including the shipping of the UPS rug we sent back but the original shipping of the rugs SINCE we NEVER got them). We have waited and waited, each time I speak to someone they email me saying the refund has been initiated and it never arrives on our cards.  We have now reported these things as fraud on both our cards. If you would like to remedy this situation and ACTUALLY refund us, we can let our banks know. Specifically Molet Pascal, Ran Eugenio, Mary Joy A., and countless others have all said my refund would arrive and they HAVE NOT. We are extremely angry with the lies and scams of this company and will do our best to make sure EVERYONE knows about it until we get our refunds.