I wouldve given the company a 0 if one was available. This is and has been the worst experience EVER!!! I initially paid ( tri-state van lines) Daniella and Joseph and prior to booking they were extremely helpful and returned any questions or emails I had sent. However, once the initial pick up was made, they said they couldnt help and had no information other than a 201- 451-****. I have attempted to reach Matthew for over a week now and to no avail. I can also provide screen shots/call log. Long story short: my items were picked up in East Orange on 4/6, NJ and was supposed to be taken to their "storage facility" in NY.. I called on 4/26 and was told my items were picked up on 4/25 and that id be receiving a phone call for delivery. Never happened til days later. I received a phone call on May 1st saying the movers would arrive the next day and that id receive a phone call within 15 mins to confirm. However, NEVER received a call and the number they provided me 818-23*-**** he never replied. Again, I attempted to reach Matthew and he said that he "couldnt provide any information and that the items were left in Las Vegas and were just sitting because no one had shipped them the rest of the way. (to CA) I asked when they would arrive and he said id "recieve a phone call in 15-mins and if, not to call back." I NEVER received a call from dispatch, i attempted to call several times and he NEVER answered nor dis he return ANY of my calls. I even emailed Daniella at Tri-state and NO one responded. (I have proof of email) Over a week later (thursday the 14th) I received a call advising the shipment would arrive the next day. At this point, it was close to 21 days.. I met with the shippers who wasnt aware of the items i had , he attempted to give me items that WERENT MINE and didnt SHIP ALL MY ITEMS. I am yet missing A LARGE BOX full of my/my families items and a Vintage bench which, i have no idea how it could be replaced. I have YET to be contacted by anyone from either Co. nor have i been able to get through to anyone. At this point, im pretty much counting it up as a loss and will proceed to file a complaint with the BBB. PLEASE DO YOURSELF A FAVOR AND RUN.. DO NOT TRUST IT.. 3000 number to Matthew (dispatch) who Never Answered!33 User's recommendation: Pay Extra for a Reputable Co. Or Drive YOURSELF.