Ive reached out to the Better Business Bureau in regard to my Pandora bracelet on July 16th. My Pandora Bracelet and the replacement has changed colors several times. I was told by an agent named April in Consumer Affairs that I would have a new Pandora Bracelet with the charms shipped out to me. However, it's been 11 days and Ive heard nothing from the agent or Pandora. This has been a horrible experience with Pandora! I am very unsatisfied with the service after spending over $200 for a bracelet that I can't even wear. Ive not heard anything from the company! User's recommendation: No.