I have had an OSN account for many years and in October 2018 we decided to cancel the account as we were leaving Bahrain to head back to the UK. I went to the show room in Manama and asked for the service to be disconnected in full. They failed to action that and continued to take payments. I then rang up to ask why and they stated I also had to call and obtain confirmation that I wanted to disconnect. Which I did and OSN cancelled the service in November. I recently realised that OSN continued to take payment for a kids package that was also taken out when I took the Platinum package. Payments have been taken up to March 2019. It appears that when I asked for my service to be disconnected I wasn't clear enough and need to ask separately for the two packages. Not that I was aware you had treat the services as two packages. I find it unacceptable that OSN doesn't take disconnection requests seriously and use every trick in the book to take more money than the customer has agreed to. I think it only reasonable that OSN recognises the request to disconnect in November and repays the wrongly taken payments. In talking to your customer services it is apparently my fault that you didn't complete the action requested as a request to disconnect my OSN services isn't clear and I should have stated disconnect my service for Platinum services and child package. In May view the request please stop my OSN service was clear and all encompassing. Especially as the reason provided for leaving was I am leaving Bahrain and no longer need the service. I hope you can act in a professional and honest way and recognise the error you made in not fully disconnecting my full service in November. This is a sad way to treat a customer who has used your service for 10years in both Dubai and Bahrain. I look forward to hearing from you Ian Pearey