I've been waiting 2 weeks and called every day asking for a Plumber to fix a clogged up drain. Choice home warranty won't let you Just call a plumber to fix the problem. No! they require a Lengthy process Requiring the plumber to come to your home" at your expense" analyse your problem and maybe he can figure out a fix "without actually fixing it". Then the Plumber has to send a quote to "Choice Home Warranty" probably a range of costs. Then maybe "Choice Home Warranty" approves it. If not your stuck with the Bill. Then the plumber has to return to fix the problem.