2 weeks dealing with Stacy, Marcus and Lorina, Still unable to get the mortgage payoff to close sale of my deceased brother's property. They insisted on "originals" on all needed forms, I sent them 2-day Priority, and it sat there for 7 days until I called to check, no one had processed the forms into the system. NOW, they insist we fill out Successors forms User's recommendation: Stay away from this company, they could care less.