A few days ago I decided to change my subscription, so I opened my account on Keeps and removed the shampoo and conditioner from the list. And I am sure I confirmed my action. I did not receive any email notifying about the changes, but I did not know that I must receive it. Today, I saw that they charged me for these two items, which I canceled. So, I called them, but they say they do not see any changes or updates on my part. I must acknowledge they suggested a partial credit, but they refused to take the unwanted products back. Then, I looked through other reviews on this source and found out that Keeps has some technical issues with their site, as a result, customers cannot delete and change their subscriptions. Yet, why should customers pay for technical issues on their part? All I want is to give me my $44 back.