I was actually on customer care call for the last 30 mins and suddenly my phone was disconnected by the customer care. The wait time is too long on the call. I called in at least 3 times in the past 4 hours and I have not been able to reach the customer care. Is this the way the customers are treated? I had bought an extended protection plan with Lowes in 2016 for a 5-year warranty and I needed to talk to a customer care rep to schedule an appointment to check on my dryer as it is taking longer than usual to dry my clothes. The unit is getting overheated as well. Could you please assist me with this request? Unit Model # : DV45K6200EW Please email me back or call me phone # to get in touch with me