I would give a 0 if I could. Tenants moved out and since the place was vacant, I was not notified of the continuous service option that I thought I had. Now, I find out that they turned off gas yesterday!! One day! I called and they said that they sent notices. Helloooooo. Place was vacant - who did they send it to? Then I called and they said they have to charge to start service again but nobody can come out for 3 more weeks! WTF. It has only been 1 day! And it was my accident that I found out the gas was turned off. Nobody told me they were turning anything off. I thought I had a continuous service. My parents were going to stay there, they are old and have no gas for at least 3 weeks? And someone has to be there to turn on the gas? Nobody had to be there for them to turn off the gas. Anyone know of alternative companies to use?!