Hello, I got an email from you guys yesterday saying i need to upgrade to opencart 3.0.3.7 Like a dumbie I believed you knew what you were talking about so I followed the instructions in your email. After I finished opencart gave me the msg that the install directory was still there and should be deleted. Your website said to post that msg in a public forum. But not wanting details that affect the security of my website out there for the world to see I emailed you guys. BAD MOVE. DON'T EXPECT CUSTOMER SERVICE IF SOMEONE NEEDS TO PUT DOWN TRHEUR COFFEE!!!! I went t login to my website (https://thepricesource.com/ ) but was not able to do so. I thought ok maybe the new version screwed my password. So I asked for a new one and put in my email for one to be sent to me. https://thepricesource.com/admin/index.php?route=common/forgotten your page at that address says " Warning: The E-Mail Address was not found in our records, please try again!" what gives????? my login does not work, my email address is not found. Who did what and how long will it take you guys to fix it? I have NEVER received any help from the techs at a2hosting. All I have ever had is grief, runaround, excuses, and straight out BS. We can't do *** because of an open ticket. I escalated your request. anything at all except how can I help you? I did a backup of the site before it was updated. They should be in the root folder of the domain. Put it back to opencart 3.0.3.6 if that helps? I am so tired of the aggravation my wife is insisting that I talk to an attorney and sue you for lost income, pain and suffering, mental anguish, on and on. Either fix it or scrap my account and return my money and let me and my domain name go elsewhere. I am tired of NEVER getting service, always getting excuses, and no one doing spit. As far as I am concerned I will put on every social media channel out there how a2hosting is the pits and your service is trash. i am tired and annoyed and very angry at the customer abuse I am having to go through to beg and snivel and grovel to get anything out of you people. As far as I am concerned things get fixed or I speak to an attorney and let him start to scream. User's recommendation: stay far away. go anywhere else.