27 Feb, 2021 → by ClaimboUser117954
My review’s purpose is to warn other potential purchasers.

1

Update by user Feb 27, 2021 I have repeatedly reported the 0.07 Mbps throttled speeds of Consumer Cellular's network. At this data speed, no practical use of the Internet is possible.I have spoken with and written to two Consumer Cellular supervisors about the extra data that was added to my Consumer Cellular account without my knowledge and consent.I have notified Consumer Cellular of my dissatisfaction with their service in writing and over the telephone. I have done so within Consumer Cellular's trial period of service. Original review posted by user Feb 27, 2021 I activated my consumer cellular just over three weeks ago and I am already giving them the boot. I was well aware that "unlimited data" was a deliberate misnomer and that throttling would take place after a paltry 35 gigabytes of (shared) standard data was used up. To try and placate my concern, a representative of Consumer Cellular told me that although I would not be able to successfully stream video after having my data speed throttled down I would easily be able to perform other, less data dependent, tasks on the Internet without any difficulty. This was completely untrue. Once throttled, my repeatedly tested data speed plummeted to 0.07 Mbps. For those who remember dial-up speeds, the Consumer Cellular throttle-down network speed is slower than obsolete dial-up. It essentially provides the customer who paid for "unlimited" data with virtually useless data. Imagine paying for unlimited soft drink refills and being provided with a clogged soda straw in an effort to consume the allegedly endless beverage. I became even more infuriated when none of the Consumer Cellular support representatives I reached out to would disclose the actual speed of the throttled data. They all behaved liked slimy politicians, unable to provide me with a direct, truthful answer to my relevant question. Consumer Cellular's punitive speed damper makes it practically impossible to accomplish anything on the Internet. The speed was so inadequate, I could not log in to my Consumer Cellular online account and engage in a chat session on the Consumer Cellular website to communicate with one of their representatives. The only remedy I received from Consumer Cellular's customer service staff was an offer to provide me with more data at an inflated price. I call that underhanded tactic, "airway robbery". If that's not deceitful enough, someone from Consumer Cellular added extra data to my account without my knowledge or consent. Fortunately. I have the chat transcripts to show I declined the extra data that multiple representatives attempted to sell me at a premium price. If a good throttling is in order, it should be swiftly administered to Consumer Cellular and their duplicitous trade practices. Consumer Cellular's so-called "award-winning" customer service is also hit or miss. I have received a disconcerting amount of contradictory and misinformation from several of Consumer Cellular's lackadaisical and complacent customer service agents. Most of Consumer Cellular's employees I interacted with are more interested in defending the company that issues their paychecks, rather than the customers who keep them employed. I would never recommend Consumer Cellular to anyone needing more than a few gigabytes worth of data per month, and even at that, there are better values in cellular service than Consumer Cellular. Data users beware of this disreputable company. User's recommendation: ConBoomer Cellular is a wrong number. Hang up the phone on them.
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