I have no single idea why there are some reviews claiming about poor service of the bank. I am somehow the ground breaker of them because I joined their services since their launching. At first, it was very awkward because I regularly came across problems with the money withdrawals for no reason. After that, I figured out it was my local ATM’s issue. From time to time, their customer support calls me to ensure I have a great experience with them. Don’t worry, such calls are as rare as rain in the desert if you know what I mean. What you may find complicated is that during busy hours, you may wait for their answer for 10 minutes. To avoid any anticipation on the line, I call them either early in the morning or prior to their closing.