I sent to XLibris my document for Publishing this year. I paid last November for Thanksgiving, a suppossed "special", they offered so many good perks like free marketing, etc etc. After I sent my manuscrit, I was told, all the pictures were libel, (not true, my brother took them aboard the ship), I only used a ma from the all public internet site, I was told that I couldn't use my name nowhere in the manuscrit (never heard such a thing, to omit oneself of being a character), and that I could not use any other person's name, nobody pictures! so I said, hey, please refund. my money, because if there can no be no book, I want it back, I do not want to publish with you guys then! I posted a complain on the BBB Bureau, which had closed the claim, as they had response from the company that they will reimburse my money, they sent me 50$ for a package of 499 I. paid. Will they pay me back?