My name is Emma j Butler I paid my bill off the first week of May 2021 today is the 15th of May and I received another bill I paid by phone 22.83 and today you are charging me late fee for a bill that has been paid please let me know about this bill it's very hard reaching you by phone it seems you only have one person working the phone every time I call I have been told the waiting time is 30 minutes please send me an response.